FAQ

Administrative issues :

To play on our platform, you must be 18 years o

If you lose your identity card, you can send us a copy of your driver’s license.

 

You can update your bank details at any time. However, a validation time will be required by our services.

No, the money earned from your wins is deposited in your e-wallet on our site.
48 hours after your last payment, you can cash-out your money to your bank account.

No, it is not possible to transfer money to a friend.

The distribution of the money in case of victory is done automatically and equitably between all the players of the team.

You can change your password on the « / login » page :

 

Techical Questions :

If your antivirus blocks the launch of the Galacticash client, remember to set your antivirus in game mode. Some links that can help you :

If your firewall blocks the launch of the Galacticash client, perform the following steps :

Connect to Galacticash, and click on « LINK YOUR STEAM » on the left side of the website.

Put the list of your games in public in the privacy settings of your steam account.

Follow the information on the Steam site to connect your gaming account to your Galacticash account.

No, the match can not be played again. if a technical problem occurs on our side, the match is canceled. The transactions of the players waiting for the match are refunded. It’s up to you to generate a match again with your opponent if you wish.

No, the match can not be played again. if a technical problem occurs on our side, the match is canceled. The transactions of the players waiting for the match are refunded. It’s up to you to generate a match again with your opponent if you wish.

No, you can not replay your match. You can reconnect to the server if your connection is restored. But the match will continue. If you accept a match, you agree to have no technical problems on your side.

Our cloud software is required to play on our cloud gaming servers. This software makes the connection between your computer, our website and our servers.

 

Gaming experience :

You must select « maximize performance » in the control panel of your graphics card :

To find your « cfg » go to the following folder :

C:\Program Files (x86)\Steam\userdata\XXXXXX\730\local\cfg

 

To find your number XXXXXX you need to know your steamID3 :

  • Connect to the site with your steam. Click on « Sign a through STEAM »

  • In the top right, click on your nickname to find your Steam ID :

C:\Program Files (x86)\Steam\userdata\STEAMID3\730\local\cfg

Download the file : « config.cfg »

After, go to the settings of your account on our platform :

 

Your « cfg » is now active

Yes, you can play with a minimum of 25 Mbps

To know your Internet speed. Go to the site : http://www.speedtest.net